Shipping policy

Where we ship

We ship to all 50 U.S. states, including Alaska and Hawaii, plus U.S. territories and APO/FPO addresses where the carrier allows. We do not ship internationally at this time.

Rates

Orders of $60 or more ship free with standard shipping. Orders under $60 ship at a flat $6.95. Expedited shipping (2 to 3 business days) is available for $14.95 on any order.

Processing and delivery

Orders leave our warehouse within 1 to 2 business days (Monday to Friday, excluding U.S. holidays). Standard shipping arrives within 3 to 6 business days. You will receive a tracking link by email as soon as your box ships.

Order protection + skip the line

Optional order protection ($2.99) moves your order to the front of our packing queue and covers it if it is lost, stolen or damaged in transit: we reship or refund it with no claim paperwork. Orders without protection are still covered under our lost or damaged package rules below.

Subscriptions

Subscription deliveries ship on your billing date at the cadence you chose (every 1, 2 or 3 months). You can change the date, skip or pause from your account.

Address changes

Write to support@scentwash.com as soon as possible. We can update the address until the order has shipped.

Lost or damaged packages

If tracking shows delivered but the box is missing, or the box arrives damaged, contact us within 14 days of the delivery date and we will replace it or refund it.

Disputes

Any dispute about shipping is resolved as set out in our Terms of Service: individually, by binding arbitration in Orange County, Florida.