Refund policy

The scent guarantee

If your first box of Scent Wash doesn't make laundry day better, write to us within 30 days of delivery at support@scentwash.com with your order number and we'll refund it in full to your original payment method. No return needed; keep or gift the remaining pods.

Damaged, lost or wrong orders

If a box arrives damaged, leaking or with the wrong fragrance, send us a photo within 14 days and we'll ship a replacement at no cost or refund the item, whichever you prefer.

Subscriptions

The 30-day guarantee applies to the first delivery of a new subscription. Later deliveries can be skipped, paused or cancelled from your account before the billing date; orders already processed follow the damaged or wrong order rules above.

Refund timing

Refunds are issued within 2 business days of approval and appear on your statement within 5 to 10 business days depending on your bank.

Contact

support@scentwash.com, Monday to Friday, 9 AM to 6 PM Eastern.