Refund policy

The scent guarantee

If your first box of Scent Wash doesn't make laundry day better, write to us within 30 days of delivery at support@scentwash.com with your order number and we'll refund it in full to your original payment method. No return needed; keep or gift the remaining pods. The guarantee applies once per customer and to the first box of a first order.

Damaged, lost or wrong orders

If a box arrives damaged, leaking or with the wrong fragrance, send us a photo within 14 days and we'll ship a replacement at no cost or refund the item, whichever you prefer.

Returns

Because detergent cannot be restocked once it has shipped, we do not accept physical returns. Refunds under the guarantee are issued without a return.

Subscriptions

The 30-day guarantee applies to the first delivery of a new subscription. Later deliveries can be skipped, paused or cancelled from your account before the billing date; orders already processed follow the damaged or wrong order rules above.

Refund timing

Refunds are issued within 2 business days of approval and appear on your statement within 5 to 10 business days depending on your bank. Shipping charges are refunded only when the order was damaged, lost or incorrect.

Disputes

Any dispute about a refund is resolved as set out in our Terms of Service: individually, by binding arbitration in Orange County, Florida.

Contact

support@scentwash.com, Monday to Friday, 9 AM to 6 PM Eastern.