Manage your subscription
Short answer: everything about your subscription lives in your Scent Wash account. Sign in with your email address, open Subscriptions, and you can swap fragrance, change the size, move the delivery date, skip one delivery, pause, or cancel. Changes made before your billing date apply to the next box. No fees, no minimum terms, no phone call.
Signing in
We use passwordless sign-in, so there is no password to forget. Enter the email address you used at checkout and we send you a six-digit code. Enter the code and you are in.
If the code does not arrive within a minute, check your spam folder and search for Scent Wash. If you have ordered under more than one email address, the subscription lives under the address on the order confirmation.
What you can change yourself
Swap the fragrance
Open Subscriptions, choose the delivery you want to change, and pick a different composition. The price stays the same across all four. This is the most common change people make, and there is no limit on how often you do it.
Change the box size
Move between the 30 and 70 pod box at any time. The subscriber price adjusts automatically and your 15% stays.
Move the delivery date
Pick any date for the next delivery. Your cadence then continues from the new date.
Skip one delivery
Still have pods left? Skip the next box in one tap. You are not charged, and the one after it arrives on schedule.
Change how often it arrives
Every 1, 2 or 3 months. A rough guide: a 70 pod box is about four months for one person, two months for a couple, and six weeks for a family of four.
Pause
Pausing keeps your fragrance, size and discount and simply stops the billing until you restart. Use it for a long trip rather than cancelling.
Cancel
Cancel from the same screen, any time, with no fee and no minimum term. You keep everything already delivered.
Timing: the one thing to know
Every change has to be made before your billing date to affect the next delivery. Once a box has been billed it is already being packed, and at that point we cannot pull it back. We email you a reminder a few days before each renewal with the fragrance, the size and the date, so you always get a chance to change your mind.
If a box was billed by mistake, write to us the same day and we will do our best to stop it before it leaves the warehouse.
Payments
Update your card or billing address in your account under Profile. If a payment fails we retry and email you. After three attempts the subscription pauses until a valid card is added, and nothing else is charged in the meantime.
Prefer that we do it?
Email support@scentwash.com with your order number and what you want changed. A real person answers within one business day, Monday to Friday, 9 AM to 6 PM Eastern, and we will make the change for you. We will never make you argue with anyone to cancel.
Frequently asked questions
How do I cancel my Scent Wash subscription?
Sign in at account.scentwash.com, open Subscriptions, choose the subscription and select Cancel. It takes about fifteen seconds, there is no fee and no minimum term. You can also email support@scentwash.com and we will cancel it for you within one business day.
Can I skip just one delivery?
Yes. Open Subscriptions and select Skip on the next delivery. You are not charged for it and the following delivery arrives on schedule.
Can I change the fragrance between deliveries?
Yes, as often as you like. All four compositions cost the same, so nothing changes on your bill.
When do changes take effect?
Any change made before your billing date applies to the next delivery. After the billing date the box is already being packed.
Do I lose my 15% if I pause?
No. Pausing keeps your fragrance, size, cadence and subscriber price. Only cancelling ends the discount.
I forgot my password.
There isn't one. Sign-in is a six-digit code sent to your email, so there is nothing to reset.